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You can cancel your order up to 72 hours before your arrival time. Orders cancellations less than 72 hours in advance will not be permitted. Dry goods, paper products, and alcohol are often shopped in advance so we would not be able to cancel the order once shopping has started.

Three (3) days prior to your scheduled delivery we will place a pre-authorization hold on your card on file for the amount of your estimate plus 5%. The day of or day after your delivery, you

will be billed the final amount and any remaining funds from the hold will be released back to you.

We have a limited number of delivery slots available, so we recommend orders be placed at least three days prior to your arrival. You may edit your order up to 72 hours prior to your arrival. In order to place an order less than 3 days in advance, you must contact us at support@theloadedkitchen.com. A service fee may apply to orders placed less than 3 days in advance.

You can rest easy knowing that all of our shopping and delivery staff have been thoroughly vetted and background checked.

We work with almost all property management companies on the island. Most of the time we are given a “contractor code” that is only active for a certain period of time. We may also ask that you supply us with your door code or entry instructions. We will contact the property management copy or owner to coordinate delivery around the cleaning crew.

We cannot guarantee it, but we will do everything within our power to have your kitchen fully loaded when you arrive. On rare occasions things beyond our control (weather, housekeeping schedules, entry issues) prohibit this from happening.

Your concierge will substitute an out-of-stock item to the closest comparable item. If you do not want an item substituted, please click the “no substitutions” tab for that item.

Your satisfaction is important to us. While we strive to be perfect, we do recognize that sometimes mistakes do happen. Our goal is to help make your vacation as enjoyable as possible and our service meets your expectations. If there is a problem with your order, simply contact us at support@theloadedkitchen.com and we’ll take care of it.