Frequently Asked Questions

Q: Where do you shop?
A:  We shop at various locations. We want you to experience local, fresh food as you enjoy your stay and experience all the islands have to offer. Want something special? Just put it in the special instructions and we’ll make it happen.

Q: How do we order alcohol?
A: In order for us to deliver alcohol to your vacation rental you must complete the following steps.

  1. Place your order from the alcohol section of our website. You will use the add your own feature in the alcoholic beverage tab to order your specific beverage.
  2. Scan and email your valid driver’s license to support@theloadedkitchen.com. Please reference your order number in the email. (Please note the driver license MUST match the name of the person placing the order and the name on the credit card paying for the order. It also must match the name of the individual renting the property. We may contact you for confirmation. We reserve the right to cancel the delivery of alcohol at our discretion.)

Q: How far in advance must we place our order?
A: We have a limited number of delivery slots available, so we recommend orders be placed at least three days prior to your arrival. You may edit your order up to 72 hours prior to your arrival. In order to place an order less than 3 days in advance, you must contact us at support@theloadedkitchen.com. A service fee may apply to orders placed less then 3 days in advance.

Q: Who is delivering my groceries?
A: You can rest easy knowing that all of our concierges have been thoroughly vetted and background checked. We also take great pride in providing extensive food safety training for our employees.

Q: How do you get into my vacation home/condo?
A: We work with several property management companies on the island. Most of the time we are given a “contractor code” that is only active for a certain period of time. We may also ask that you supply us with your door code or entry instructions. We will contact the property management copy or owner to coordinate delivery around the cleaning crew.

Q: Do you guarantee my order will be delivered prior to my arrival?
A: We cannot guarantee it, but we will do everything within our power to have your kitchen fully loaded when you arrive. On rare occasions things beyond our control (weather, housekeeping schedules, entry issues) prohibit this from happening.

Q: What if an item is out of stock?
A: Your concierge will substitute and out of stock item to the closest comparable item. If you do not want an item substituted, please click the “no substitutions” tab for that item.

Q: What if I don’t see something I want on your list?
A: Use our “missing product” tab and add it to your order.

Q: What is the minimum order?
A: Our minimum order is $100. Orders less that $100 will be assessed an additional fee to bring the order total to $100.

Q: What if there is a problem with our order?
A: Your satisfaction is important to us. Our goal is to help make your vacation as enjoyable as possible. If there is a problem with your order, simply contact us at support@theloadedkitchen.com and we’ll take care of it.

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