Legal
Terms of Service
Last updated 2026. These terms apply to every order placed with The Loaded Kitchen.
1. The service
The Loaded Kitchen shops for and delivers groceries and local items to vacation rentals on Anna Maria Island. When access is arranged with your property management company or owner, we also put everything away before you arrive.
2. Ordering and lead time
Orders must be placed at least three days before your arrival date. A $150 order minimum applies before fees, taxes, and gratuity. You can edit your order online up to three days before delivery. After that, message your shopper for minor changes.
3. Fees, taxes, and gratuity
A reservation fee is charged as a deposit when you place your order. Your order total also includes a service fee, delivery fee, Florida sales tax of 7%, and gratuity (optional, defaults to 20% and editable at checkout).
4. Payment
Only the reservation deposit is charged when you place your order. The remaining balance is charged to the same card after your order is delivered, adjusted for substitutions and the actual shopped prices. You'll see the deposit and estimated balance at checkout and on your confirmation, and we email you when the balance is charged.
5. Substitutions
If an item is unavailable, your shopper will contact you with the closest comparable option. If we cannot reach you, we use our best judgment or refund the item.
6. Alcohol
Alcohol is delivered only to customers 21 or older with a valid government-issued photo ID. A matching adult must be present, or ID must be verified in advance. We reserve the right to refuse alcohol delivery.
7. Access to your rental
Interior stocking requires access arranged directly with your property management company or owner. If access is not available on arrival, we will leave your order in the safest available location and are not responsible for items left outside.
8. Cancellations and refunds
Cancel at no cost up to three days before your arrival date. After shopping has begun, perishable items are non-refundable. Damaged or incorrect items are refunded or replaced when reported within 24 hours of delivery.
9. Limitation of liability
Our liability for any order is limited to the amount you paid for that order. We are not liable for indirect or incidental damages, allergen reactions from manufacturer-packaged goods, or delays caused by weather, traffic, or store stock.
10. Contact
Questions about these terms? Email support@theloadedkitchen.com and we will get back to you quickly.